Need a hand?

Getting started

What does Lachlan actually do?

You pick the apps that eat your time and set the rules: a schedule, an always-on block, a timer you start yourself, a daily limit on opens, or a daily time limit. When a rule kicks in, those apps stop opening. To get back in early, you have to open Lachlan and make your case to him.

He’ll let you in eventually (unless you set that rule to Extreme, which never opens — you were warned when you picked it). That’s the point — he’s friction, not a vault. He just makes sure you decided to open Instagram instead of your thumb deciding for you.

Why does Lachlan need Screen Time permission?

Blocking apps on iOS is only possible through Apple’s Screen Time system, and it needs your permission. Without it, Lachlan can’t block anything.

Granting it doesn’t give us visibility into your phone. Apple’s API hands us opaque tokens — we can’t see which apps you picked, and we can’t see what you do in them. Details in the privacy policy.

What devices does Lachlan work on?

Lachlan requires iOS 26 or later, which means an iPhone 11, iPhone SE (2nd generation), or newer.

The AI mascot works on any iPhone running iOS 26 — his replies are generated in the cloud by default, so no special hardware is needed.

Two things do need Apple Intelligence (iPhone 15 Pro or later), because they run the mascot on your device instead: Private mode, and talking to Lachlan with no internet connection. On an iPhone without Apple Intelligence, turning on Private mode or going offline will leave him unable to reply. Blocking and unlocking keep working either way.

Not sure? Settings → General → About shows your model and iOS version.

Blocking

I set a rule but nothing got blocked

Almost always one of these:

1. Screen Time permission was declined or revoked. Check Settings → Screen Time and confirm Lachlan still has access.
2. No apps are selected in that rule. Open the rule and confirm your picks are still there.
3. The rule is off or paused. Check its switch on the home screen.
4. It isn’t meant to be blocking yet. A schedule only blocks on its days and hours. A timer only blocks once you start it. A daily time limit only blocks after you’ve used up your minutes, and iOS can report that a few minutes late.

Still stuck? Email us with your iPhone model and iOS version.

How do I unlock an app early?

Open Lachlan and tap the app you’re trying to get into. He’ll ask you why. Answer him honestly — he’s better at spotting nonsense than you’d like.

You don’t need notifications for this. The unlock always happens inside the app.

Lachlan won’t let me in

It depends on the difficulty you gave that rule. Easy and Medium take a decent reason. Hard makes you work for it, and if he turns you down, you’ll have to wait a while before asking again. Extreme never opens. That’s the deal you made when you picked it.

I can’t edit or turn off a rule

That’s an Extreme rule doing its job. You can’t change it or switch it off while it’s blocking. On an always-on Extreme rule, changes you make wait 24 hours before they take effect.

Can I get around the block if I really need to?

Yes — and that’s by design. iOS always lets you revoke Screen Time permission or delete the app, and no blocker can prevent that.

Lachlan isn’t trying to be unbreakable. He’s trying to put enough of a speed bump between you and the scroll that you notice you’re doing it. If you genuinely need in, you’ll get in. He’d just like you to mean it.

Lachlan is being mean to me

He’s rooting for you. He’s just bad at being gentle about it.

That said, he should never be cruel, and he should never punch down. If he says something that crosses a line, please email us the screenshot — we take that seriously and want to fix it.

Notifications

What notifications will I get?

Two kinds:

• A heads-up five minutes before a scheduled block starts, so you’re not caught mid-scroll.
• Check-ins from Lachlan when your time today in your blocked apps passes 30 minutes, an hour, two hours and four hours, then once an hour after that.

They’re optional, they’re generated on your device, and they’re not required to unlock anything. Turn them off in Settings → Notifications → Lachlan and everything still works.

Subscription & billing

How do I manage or cancel my subscription?

In Lachlan, go to the subscription section and open the customer center — you can manage or cancel from there.

You can also cancel anywhere Apple subscriptions live: Settings → [your name] → Subscriptions.

Cancelling stops future charges and keeps your access until the end of the period you already paid for.

I paid but don’t have access

Try Restore Purchases in Lachlan first — this fixes it most of the time, especially on a new device.

If it doesn’t, email support@ndenterprisesllc.com from the Apple ID address you purchased with and we’ll sort it out.

Can I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

If something about Lachlan is broken, tell us anyway — we’d rather fix it than have you leave quietly.

Privacy & your data

What do you know about me?

There’s no account, so nothing is attached to your name — just a random ID generated when you install.

We can’t see which apps you block. Apple won’t let us, and that’s the important one.

We do collect usage data to understand how the app is used, and we keep a copy of your conversations with Lachlan so we can see how he’s working and improve him. Both are tied to that random ID, and Private mode turns both off — along with moving Lachlan onto your phone, so nothing you say to him leaves it.

Full detail in the privacy policy.

How do I delete my data?

Reset in-app to clear your profile, unlock history, and Lachlan’s mood. Delete the app and everything on your phone goes with it.

What we’ve already received doesn’t disappear that way. Stored conversations delete themselves after 12 months; for anything sooner, email us and we’ll remove what’s tied to your ID. If you’d rather stop sending first, turn on Private mode before you delete.

Still stuck?

support@ndenterprisesllc.com, or from inside the app: Settings → Support → Note to developer. Leave an email on the note if you want a reply.

Include your iPhone model and iOS version (Settings → General → About) — it saves a round trip.